1. Acceptance of the Terms

Filesbuddy is a trading name of MMR Solutions B.V., a private limited company registered in the Netherlands under KvK number 99609622, with its registered office at Prins Hendrikkade 21 E, 1012TL, Amsterdam, Netherlands. By accessing and using the website and services (hereinafter "the Service", "we", "us" or "our"), you accept and agree to the terms and conditions of this agreement. These Terms constitute a legally binding agreement between you and MMR Solutions B.V.. By using the Service, you confirm that you are of the legal age to enter into a binding agreement in your jurisdiction.

2. Definitions

For the purposes of these Terms:

Account: a unique account created for you to access our Service.
Service: the website Filesbuddy and all related applications, tools and services offered by us.
Content: any text, images, documents or other information uploaded to or processed by the Service.
User or Customer: the individual or entity that has access to or uses the Service.
Files: PDF documents or other file formats that you upload for processing.
Terms: these Terms and Conditions and any associated policies.

3. Service Description and Availability

Filesbuddy provides online PDF tools and services for converting, editing, merging, splitting, securing and processing PDF documents and other file formats. The Service is provided "as is" and "as available". We reserve the right to:

To modify, update, or discontinue the features and functionality of the Service at any time.
To restrict access to the Service for scheduled or unscheduled maintenance.
To set usage limits, such as file size or number of conversions.
To adjust the prices for our services with reasonable notice.
To add new features that may be part of a paid subscription.

We strive to keep the Service available 24/7, but do not guarantee uninterrupted availability. We are not liable for outages, delays or disruptions of the Service.

4. Account Registration and Security

For certain features of the Service you may need to create an account. When creating an account you agree to:

You must provide accurate, up-to-date and complete information during the registration process.
You are responsible for keeping your password and account details confidential.
You will notify us immediately of any unauthorized use of your account.
Accounts are strictly personal and may not be transferred to third parties.
We reserve the right to refuse account registrations at our discretion.
You are responsible for all activities that occur under your account unless you have reported the misuse in a timely manner.

You are fully responsible for all activities that occur under your account. We are not liable for losses resulting from unauthorized use of your account.

5. User obligations and prohibited use

You agree to use the Service only for lawful purposes and in accordance with these Terms. You specifically agree NOT to:

You may not use the Service for unlawful purposes or to promote illegal activities.
You may not upload material that infringes the intellectual property rights of others.
You may not upload viruses, malware, Trojan horses, or other harmful code.
You may not use the Service to send unsolicited advertising or spam.
You may not attempt to bypass the security of the Service or gain unauthorized access.
You may not cause excessive load on our infrastructure (e.g., DDoS attacks).
You may not use automated scripts or bots to access the Service without permission.
You may not use the Service to process material that is hateful, discriminatory, or obscene.
You are responsible for securing your account password and login credentials.
You may not share your account with third parties; accounts are strictly personal.
You may not assume a false identity or impersonate someone else or another entity.
You agree to comply with all applicable local, national, and international laws.

Violation of these provisions may result in immediate termination of your account and possible legal action.

6. Responsibility for uploaded content

You retain all rights to the content you upload to the Service. By uploading content, you warrant that:

You are the owner of the content or have the necessary rights and licenses to use it.
The content does not infringe third parties' intellectual property rights, privacy rights, or rights of publicity.
The content is not defamatory, obscene, pornographic, offensive, or otherwise unlawful.
The content does not contain viruses, malware, or other harmful code.

We reserve the right to remove, refuse, or block content that, in our opinion, violates these Terms or is otherwise unlawful or harmful. We are not responsible for content uploaded by users.

7. Subscriptions, trial periods, and billing

If you purchase a subscription, the following terms apply:

Subscriptions are automatically renewed at the end of each billing period unless canceled in a timely manner.
The trial period will automatically convert into a paid subscription at its end unless canceled.
You may downgrade or upgrade at any time; changes take effect from the new billing cycle.
Promotional rates are valid for the specified period and will renew afterward at the standard rate.
Cancellation must occur before the renewal date to avoid charges for the next period.
We will send a notification 30 days prior to a price increase.
Unused portions of a free trial expire upon purchase of a subscription.
Billing cycles may be monthly or annual, depending on your choice.

All prices include VAT. You are responsible for any taxes applicable to your purchase.

8. Payment Terms and Refunds

Payment terms:

Payments are securely processed through our payment provider Stripe.
We accept most major credit and debit cards (Visa, MasterCard, Amex).
Amounts due are automatically collected at the start of each billing period.
In the event of failed payments we may retry later; access may be temporarily suspended.
All purchases are final and non-refundable, unless otherwise required by law.
You are responsible for keeping your payment information up to date.
Invoices are immediately available in your account dashboard after the payment has been processed.
Chargebacks without a valid reason may result in permanent suspension of your account.

9. Free Service and User Limits

We offer a free version of the Service with limited functionality. The following limitations apply to the free Service:

Restrictions on file size and number of conversions per day/hour.
No access to premium features such as unlimited storage or advanced editing tools.
Lower priority for customer support.
Ads may be displayed while using the Service.
No guarantees regarding availability or retention periods of files.

We reserve the right to modify, limit, or discontinue the free Service without prior notice.

10. Intellectual Property

Intellectual property rights:

The Service, including design, code, and look-and-feel, is the exclusive property of Filesbuddy.
You may not copy, modify, distribute, or reverse-engineer any part of the Service.
Our trademarks and logos may not be used without prior written permission.
You retain all rights and ownership over the files you upload to the Service.
We do not claim ownership of your uploaded Content and use it only for the requested processing.
Files are deleted after processing in accordance with our storage and security policy.

11. Availability and Maintenance

We strive to keep the Service available 24/7, but:

Scheduled maintenance may result in temporary unavailability.
Outages at third parties (such as hosting providers) may affect the Service.
We reserve the right to modify or discontinue the Service at any time.
Features may be added or removed without prior notice.
We are not liable for any damages resulting from downtime or unavailability.

12. Limitation of Liability and Warranties

Limitation of liability:

Filesbuddy is not liable for any indirect, incidental, special, or consequential damages.
We do not warrant that the Service will be uninterrupted, error-free, or free of viruses.
We are not responsible for loss of data or files; we recommend keeping backups at all times.
Our total liability is in all cases limited to the amount you have paid in the past 12 months.
We are not liable for the contents of files uploaded by users.
The use of the Service and the results of conversions are entirely at your own risk.
The above limitations apply to the extent permitted by applicable mandatory law.

Some jurisdictions do not allow the exclusion of certain warranties or limitations of liability, so some of the above limitations may not apply to you.

13. Indemnification

You agree to indemnify, defend and hold harmless Filesbuddy, its directors, employees, licensors and partners from and against all claims, losses, damages, liabilities, costs and expenses (including reasonable attorneys' fees) arising out of or related to:

Your access to or use of the Service.
Your breach of these Terms.
Your infringement of third-party rights, including copyrights or privacy rights.
Any claim that your Content has harmed a third party.
Your violation of any applicable law or regulation.

14. Termination and suspension

Termination by us:

We may suspend or terminate your account immediately for breach of these Terms.
We may discontinue the service in cases of fraudulent use or non-payment.
We may delete inactive free accounts after a certain period.
Upon termination you are not entitled to a refund of amounts already paid, unless required by law.
All provisions that by their nature should survive termination will remain in effect.

Termination by you: You may terminate your account at any time by contacting us or via your account settings. Data will be deleted in accordance with our privacy policy.

15. Data deletion after termination

After termination of your account or subscription:

Your account data will be marked for deletion.
Your stored files will be permanently deleted after a grace period of 30 days.
Backups may still exist for some time in our secure archives.
We may retain certain data to comply with legal obligations.
You will no longer have access to your uploaded files and processing history.

16. Dispute resolution

In the event of disputes:

The parties will first attempt to resolve the dispute through mutual consultation.
As a consumer you may make use of the European Commission's ODR platform.
Arbitration is available if both parties agree to it.
This is without prejudice to the right to take legal action.

17. Force majeure

We are not liable for delays or failures to fulfill obligations resulting from circumstances beyond our reasonable control, including but not limited to natural disasters, war, terrorism, strikes, cyberattacks, government actions, third-party outages or other force majeure events.

18. Severability

If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions will remain in full force. The invalid provision will be replaced by a valid provision that most closely reflects the intent of the original provision.

19. Entire agreement

These Terms, together with our Privacy Policy and any additional agreements, constitute the entire agreement between you and Filesbuddy regarding the use of the Service. These Terms supersede all prior agreements or arrangements between you and Filesbuddy.

20. Assignment

You may not assign these Terms or your rights and obligations hereunder without our written consent. We may assign these Terms or our rights and obligations hereunder at any time without your consent, including in connection with a merger, acquisition or sale of assets.

21. Changes to the Terms

We reserve the right to modify these Terms at any time. Changes become effective as soon as they are published on this page. We will notify users of material changes by:

Sending an email to the registered email address.
Posting a prominent notice on our website.
Displaying in-app notifications upon login.
Updating the 'Last updated' date at the top of these Terms.

Your continued use of the Service after changes indicates that you accept the modified Terms. If you do not agree with the changes, you must stop using the Service.

22. Governing law and jurisdiction

These Terms are governed by and construed in accordance with Dutch law, without regard to conflict of law provisions. For consumers in the EU, the provisions of applicable consumer protection legislation remain in force. All disputes arising out of or relating to these Terms or the use of Filesbuddy services shall be submitted exclusively to the competent courts of Amsterdam, Netherlands, except where the law provides otherwise for consumers.

23. Consumer rights

If you are a consumer in the European Union, you have certain statutory rights that cannot be limited by these Terms:

The 14-day right of withdrawal is forfeited when you expressly consent to the immediate provision of the digital service. In all other cases, you retain the right of withdrawal as provided by applicable local law.
Right to statutory warranties and conformity.
Protection against unfair contract terms.
Right to transparent information about prices and services.

These rights are governed by European and Dutch consumer law and remain fully in effect.

24. Contact details and complaints

For questions, comments or complaints about these Terms and Conditions you can contact us:

By email: [email protected]
Via our contact form on the website.
By post: MMR Solutions B.V., Prins Hendrikkade 21 E, 1012TL, Amsterdam, Netherlands.

We aim to respond to all questions and complaints within 5 business days.